Refund and Returns Policy
At Najmat Al Muheet Auto New Spare Parts, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Return Process
- Contact Us: Before returning any items, please contact our customer service team at [insert contact email/phone number] with your order details and reason for return.
- Return Authorization: Once your return is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return your item.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Non-Returnable Items
Certain items are non-returnable. These include:
- Special order or custom parts
- Electrical components
- Used parts without warranty
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [insert contact email/phone number].
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
- Phone: +97165253474
- Email: mail@najmatautomotiveparts.com
- Address: 115 First Industrial St – Al Nahdha – Industrial Area 1 – Sharjah, UAE
Thank you for shopping with Najmat Al Muheet Auto New Spare Parts!